Bridal Gown Alteration Policy
Initial Consultation Fee:
A non-refundable consultation fee of $90 will be charged at your first appointment. However, if you decided to tailor your gown with us on the same day as your first appointment, we will happily apply the consultation fee towards the alteration cost.
Please note that if you change your mind about having us tailor your gown after 2 weeks of the first appointment, the consultation fee will not be refunded back to you. If you decided to tailor your gown with us after your first appointment, the consultation fee will not be applied toward the alteration cost.
You can cancel the gown alteration service within 2 (two) weeks after the first appointment for a refund of any deposits made except for the consultation fee of $90. We must receive your cancellation request via email @firstname.lastname@example.org with your name, phone number, and alteration ticket number.
Rush Bridal Gown Alteration:
You can cancel the gown alteration service within 24 hours after the first initial appointment for a refund of any deposit made except for the initial consultation fee of $90. We must receive your cancellation request via email @email@example.com with your name, phone number, and alteration ticket number.
Refund typically takes 7 to 10 business days. In some circumstances, it may take longer than 10 business days, depending on the receiving bank.
Request to see Gown between Scheduled Appointment:
If you wish to come in and see or try on your gown between your scheduled appointment, we are to require that you give us a notice a week in advance. However, if your gown is being worked on around the time you want to see it , we have the right to refuse the request but we will try our best to schedule an appropriate date that works for everyone.